Post Relocation Patient Feedback (Tettenhall Road to West Park)

Following the relocation of Tettenhall Road Medical Practice, which moved to West Park Surgery on 28 April 2025, the practice wanted to obtain feedback from their patients to understand how their experience has been following the move.

The practice felt it was important to ensure they sought feedback around patient experience following the relocation to ensure we regularly review and act on comments where necessary. All Tettenhall Road patients were sent a text message with a link to the survey, and for those patients who don’t have a mobile phone, paper copies were available in practice from 1 July to 22 July 2025.  The practice received responses from patients via the practice survey, and overall, the feedback has been fairly positive.

The majority of contributors reported satisfaction with the service received since the move from Tettenhall Road to West Park Surgery.

Accessibility, in particular patients expressed that since moving from the site at Tettenhall Road to West Park Surgery it has benefited them having access to more GPs/clinical staff and services as well as a cleaner environment.

“Easier access, more staff available.” “Better service delivery.” “Good access to services still plus friendly helpful doctors and staff.” “It’s cleaner more welcoming and I don’t get anxiety in waiting in like that waiting area at Tettenhall Road.”

Many patients appreciated the newer, modern facilities and the increased parking availability at West Park Surgery. However, some patients noted that the distance between the old site (Tettenhall Road) and the new site (West Park Surgery) negatively impacted their experience, particularly for those who previously walked to the surgery but now have to drive or use public transport.

“Not having a car it’s more difficult for me to get there.” “I am unable to travel there on my own now.” “A bit far to walk.” “It’s far from my house.”

Patients were provided with details of how to register with a different GP practice (had they wished to do so) along with the contact details for the Trust’s Patient Advice and Liaison Service (PALS) for any questions or concerns they had.   

Additionally, as part of the next RWT PCN summer newsletter, which will be sent to all patients within the next couple of months, the practice will be asking patients to inform them of any further reasonable adjustments that they can make to continue to improve the service or make any further accommodations.