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The Royal Wolverhampton Trust (RWT) and Babylon Partnership
When will the partnership end?

The Partnership will end on 16th September 2022. After this date, you will no longer be able to access remote appointments with your RWT clinicians through the Babylon app.

Why has the partnership ended?

At this time, RWT and Babylon have made a mutual decision to end our partnership. RWT will continue to drive the adoption of digital healthcare tools and technologies in the planning and delivery of services. Babylon will continue to fulfil its mission to provide affordable, high quality, accessible care, to over 380,000 patients in the UK.

What are the alternatives when the partnership ends?

Our new digital solution is Patient Access. You may already be familiar with this if you request your repeat prescriptions online or have used it to book appointments in the past.

Should you wish to continue using the Babylon app for the free digital self-care tools and private consultations, you will need to re-register. You will then be able to access a limited number of Babylon services for free and access the remaining service on a PAYG basis. For more information on pricing of services please visit:
https://www.babylonhealth.com/en-gb/pricing. Please note that if you choose to register for these services, they are independent from RWT and no support or advice will be given by your GP practice.

What will happen to my account?

From the 16th of September, your account will be deleted and you will no longer be able to book appointments on the Babylon app.

You do not need to do anything to your account.

What will happen to my data?

Babylon and RWT will hold information in accordance with their retention policies, and in accordance with legal obligations.

Patient Access
Can I use Patient Access on my computer

Yes, Patient Access is available through the computer, laptop, tablets and mobile devices.

How do I register?

You can register online here which will provide you with limited access to the practice. For full access, your identity will need to be verified in practice with photo identification (passport or driving license).

Can I register my child?

Yes, however once a patient reaches their 16th birthday, they will be required to register themselves for an access code.

I am unable to link my practice, what should I do?

You can access support from Patient Access here. You will only be able to link your account with the practice using the address we have on your record. If this has changed, please let the practice know.

What does Patient Access do?

Patient Access allows you to book appointments, order repeat prescriptions and message your practice. For more information, please visit the Patient Access website here.

The Royal Wolverhampton NHS Trust