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We are still open and here for you. We are continuing to provide services as we have been doing throughout the COVID-19 pandemic. We are prioritising delivering of care and services based on clinical needs.

If you need medical advice or treatment, please contact your surgery (after 11am for non-urgent issues), visit our website or email us your query. Opening hours are 8am to 18:30pm Monday to Friday.  If you walk into the practice you must adhere to social distancing; clean your hands and wear a face covering (unless exempt).

Due to coronavirus, how you contact us may be different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus.

When you phone or go online, you will be asked to provide some information about your healthcare need. This will help the practice healthcare team assess the most appropriate way to provide your care, which may include a face-to-face consultation and ensure it is provided by the most appropriate person. Face-to-face appointments are available to all patients where there is a clinical need.

Online consultation requests for non-urgent help can be made at any time. They will be responded to as soon as possible, usually within two working days.

Alternatively, visit the local pharmacy for clinical advice on minor health concerns.

For urgent issues or out of hours, you can also call the NHS on 111 or go online to seek NHS advice 111.nhs.uk If you have the NHSApp you can access NHS111 on it.  The app is available on iOS and android.

Appointments are being delivered face-to-face, by telephone, or using video calls and messaging to your mobile or computer – the practice team will assess what is most appropriate for you and if you have a preference you can discuss this with them

Attending a face-to-face appointment If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery. If you have a disability or condition which means you cannot wear a face covering or cannot communicate with someone who is wearing a face mask, or require other adjustments before your appointment, please let the surgery know ahead of your arrival.

What patients need to know

  • General practice is still open, but due to the coronavirus outbreak, how you contact your GP surgery may be different at the moment.
  • Your NHS services have a range of measures in place to keep you safe from COVID19 including regular cleaning of patient areas and social distancing. Please ensure you wear a face covering to your appointment. 
  • Face-to-face appointments are available to all patients where there is a clinical need. You will be asked to first discuss your conditions over the phone or online with a member of the healthcare team to assess what would be most appropriate for you and which practice member would best provide it.
  • Most GP practices are also offering online consultations (this may be via a ‘chat’ function) and video consultations, as well as telephone consultations. These can be convenient and flexible ways to receive healthcare. Where patients need to be seen by a health professional face-to-face, this will be arranged. If you have a preference about how to access care you can discuss it with your practice. 
  • General practice continues to offer care based on clinical need.
  • General practice continues to offer cervical smears and childhood immunisations.
  • Your practice is delighted to be undertaking the largest vaccination programme in the history of the NHS. They are balancing this programme with continuing to be open and managing your other clinical needs. Please do be reassured that if you need medical attention, your practice is here for you and will determine how to best support you, based on your symptoms.
  • The NHS is vaccinating those people who experts have agreed will benefit from it the most. A vaccination programme of this size and scale will still take some time to roll out in full. 
  • Please be assured that everyone who needs the vaccine will be offered it. The NHS will be in touch with you when it is your turn to be vaccinated. Please don’t call us before you are invited. In the meantime, you can get information about the COVID-19 Vaccination online at www.nhs.uk/covidvaccination.
  • It is important to register with your local GP. Anyone in England can register with a GP, without needing to show proof of address, ID or immigration status. Find out more about how to register with a GP.
  • Please be polite and respectful, your GP and practice team are available and working hard to support you, your family and friend’s health and care needs.
  • Visit the local pharmacy for clinical advice on minor health concerns

What we ask of you, our patient

  1. Visit your GP surgery website and complete a confidential online form to request advice or treatment. You will receive a response as soon as possible, usually within two working days. Online forms should not be used for very urgent medical problems.
  2. Call your surgery to arrange an appointment. You will usually be assessed by a clinician on the telephone first, with face-to-face care arranged if clinically needed. If you have a preference about how to access care you can discuss it with your practice.
  3. If you walk into the practice, then you must adhere to social distancing; clean your hands and wear a face covering (unless you are exempt). Please don’t enter the practice if you have any Covid symptoms.
  4. For urgent issues or out of hours, you can also call the NHS on 111 or go online to seek NHS advice 111.nhs.uk
  5. Download the NHS App to order repeat prescriptions and get health advice.
  6. Our staff in the surgery are here to help you and make sure you get the right treatment as quickly as possible. We aim to be polite, helpful and sensitive to our patients’ needs and concerns. In return we ask that all patients treat our staff with respect. We have a zero-tolerance policy to aggressive, violent or abusive behaviour against our staff which may result in patients being removed from our practice list and some cases we will choose to inform the police.

COVID vaccination status requests

From 17 May 2021, people in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel. A full course is currently two doses of any approved vaccine. Vaccine status will be available from:

  • the NHS App which you can download from app stores
  • the NHS website www.nhs.uk
  • 119 – by requesting a paper letter

You will need to register to use the online services, if you have not already. It may take more than a week for your identity to be checked and verified.

If you cannot access the online services, and you have had both doses of the vaccine, you can request a paper letter from the NHS by calling 119. Only call 119 if you are due to travel outside the UK in the near future and have had your second dose more than five working days ago. It may take up to seven working days for the letter to arrive.

This practice is not able to provide you with a letter that shows your COVID-19 vaccination status. Please do not contact the practice about your COVID-19 vaccination status unless you have been advised to by the 119 service.

When you’re planning your travel, you should check the latest information on demonstrating your COVID-19 status when travelling abroad on the gov.uk website. Make sure there is enough time to get proof of your COVID-19 vaccination status before you are due to travel.

COVID-19 Vaccination

The NHS is currently vaccinating those people who experts have agreed will benefit from it the most. A vaccination programme of this size and scale will still take some time to complete. Please be assured that everyone who needs the vaccine will be offered it. The NHS will be in touch with you when it is your turn to be vaccinated. Please don’t call us before you are invited. In the meantime, you can get information about the COVID-19 Vaccination online at www.nhs.uk/covidvaccination

Our staff are working extremely hard to provide services and care and we would like to thank our patients for your continued support.

We are still open and here for you. We are continuing to provide services as we have been doing throughout the COVID-19 pandemic. We are prioritising delivering of care and services based on clinical needs

If you need medical advice or treatment, please contact your surgery (after 11am for non-urgent issues), visit our website or email us your query. Opening hours are 8am to 18:30pm Monday to Friday.  If you walk into the practice you must adhere to social distancing; clean your hands and wear a face covering (unless exempt).

Due to coronavirus, how you contact us may be different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus.

Online consultation requests for non-urgent help can be made at any time. They will be responded to as soon as possible, usually within two working days.

Alternatively, visit the local pharmacy for clinical advice on minor health concerns.

For urgent issues or out of hours, you can also call the NHS on 111 or go online to seek NHS advice 111.nhs.uk  If you have the NHSApp you can access NHS111 on it.  The app is available on iOS and android.

Please do not come to the surgery unless you have an appointment.

Appointments are being delivered face-to-face, by telephone, or using video calls and messaging to your mobile or computer – the practice team will assess what is most appropriate for you. If you have a preference about how to access care you can discuss it with your practice.

Q&A

Is my vaccine Covishield?

No Covishield vaccines have been administered in the UK. All AstraZeneca vaccines given in the UK are the same product and appear on the NHS Covid Pass as Vaxzevria. The European Medicines Agency has authorised this vaccine and the Government is confident travel will not be affected.

What is the NHS Covid Pass?

The NHS COVID Pass is a new product name which refers to the digital version of individuals’ proof of Covid-19 vaccine status which has been available for international travel since May.

This can be accessed via the existing NHS App, the downloadable version accessed through NHS.net and the letter which can be requested by calling 119 in England. A paper-based solution is available now for those living in Scotland, Wales and from July in Northern Ireland.

This is not to be confused with the NHS Covid-19 App.

Is the vaccine I was given affected?

All AstraZeneca vaccines given in the UK are the same product and appear on the NHS Covid Pass as Vaxzevria. The European Medicines Agency has authorised this vaccine and the Government is confident travel will not be affected.

The batch number I have is the same as those listed in the press

All AstraZeneca vaccines given in the UK are the same product and appear on the NHS Covid Pass as Vaxzevria. The European Medicines Agency has authorised this vaccine and the Government is confident travel will not be affected.

All vaccine doses administered in the UK have been subject to rigorous safety and quality checks, including individual batch testing and physical site inspections by the medicine’s regulator MHRA.

What is the EU Digital Covid-19 Certificate?

This is currently for EU citizens only, or third country nationals legally staying or resident in the EU.

Attending a face-to-face appointment

If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery. If you have a disability or condition which means you cannot wear a face covering or communicating with someone who is wearing personal protective equipment or face mask, or you need to make any other adjustments before your appointment, please let the surgery know ahead of your arrival.

The Royal Wolverhampton NHS Trust