We ask that you treat our doctors and all practice staff with courtesy and respect.
The first hour of the morning can be extremely busy. Please keep telephone calls brief. If possible, leave routine calls till later in the day.
You are responsible for your own health and that of your children. Please take the advice given to you at the practice. Let us know immediately if you change your address or name and remember to give your phone number and postcode.
Please speak to a member of the practice staff if you wish to see your medical records. This can then be arranged with your doctor. There may be a fee payable.
Please contact the surgery before 12.00pm for a home visit during the day.
If tests are ordered for you, please note that we do not routinely inform patients if your result is normal. If you have not heard within 10 working days you can assume that your result is normal but if you are still worried you can telephone the practice after 2pm Monday-Friday. We will only contact you if there is cause for concern with a result. Normally we will contact you via text message/phone call with instructions on what action to take – this is to make an appointment with your GP to discuss your recent tests. Please do not be alarmed – it does not necessarily mean it is serious if the result needs a discussion.
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You can discuss any medical matter with the doctor, including asking for a second opinion.
Please let us know if you are unable to keep an appointment. We can then offer that appointment to someone else.
Please acquaint yourself with the procedure for obtaining repeat prescriptions.
Where an appointment or acknowledgement of a routine referral for a hospital appointment is not received within six weeks, please contact the hospital concerned.