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Book a face to face appointment using Appointments by Patient Access Information about using Appointments by Babylon

Appointments are available virtually and face to face. Virtual appointments can be a video call or telephone call and will be initiated by your clinician at your appointment time. Appointments can be booked using the links above, over the phone or in person at the reception desk. All consultations are by appointment only.

Please let us know if you will be late or unable to keep your appointment so that it can be offered to another patient.

If you don’t attend, or don’t answer your video or telephone call this will be treated as a DNA appointment

If attending a face to face appointment, please use the automated booking in screen if possible.

If more than one family member needs to be seen, each patient will require a separate appointment.

Check-in screens

When you arrive for your appointment we have check-in screens to let us know you have arrived, these can be found at these practices:

  • Alfred Squire Road
  • Coalway Road Practice
  • Lea Road Medical Practice
  • Penn Manor (near the front desk)
  • Thornley Street
  • West Park
  • Oxley Surgery
Emergency & Urgent Consultations

Emergencies and urgent cases will be seen at the earliest opportunity and this may mean by the most appropriate health practitioner in the PCN. In these circumstances patients may be asked to wait, but we will try to keep this time down to a minimum. Each slot is solely for one condition which cannot wait until the next available routine appointment.

Home visits

The Home-Visiting service is provided in conjunction with the Adult Community team within The Royal Wolverhampton NHS Trust. Only patients whose medical condition prevents them from visiting the surgery will receive a visit and those registered as housebound.

If you require a home-visit, you must contact your practice before 12.00pm. The practice team will take as much detail as possible to ensure that your request can be triaged appropriately. The team is made up of a number of different clinicians therefore you may not always be seen by a GP in your home.

Out of Hours GP Service

This service operates from 6.30pm until 8am Monday – Friday and all day weekends and bank holidays. Please ring 111 for an appointment.

NHS 111 - the NHS non-emergency number

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

It’s fast, easy and free.

Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

When to use 111

You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation.

Call 111 if:

  • you need medical help fast but it’s not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don’t know who to call or you don’t have a GP to call
  • you need health information or reassurance about what to do next
Walk-in Centres

Minor Injury Unit (MIU) at Cannock Chase Hospital

The MIU offers treatment and advice on minor health problems, minor illnesses, ailments and minor injuries. Patients can be treated on the spot, without an appointment.

Address 
Level One
Cannock Chase Hospital Brunswick Road
Cannock
WS11 5XY

Telephone Switchboard 01902 307999

Opening Times

  • Temporarily closed

Find out more about the Minor Injury Unit (MIU) at Cannock Chase Hospital

Urgent Treatment Centres

New Cross Hospital

The Urgent Treatment Centre situated on the first floor of the Urgent and Emergency Care Centre at New Cross Hospital.

The service is GP-led.

Address
New Cross Hospital
Wolverhampton Road
Wolverhampton
West Midlands
WV10 0QP

Travel to New Cross Hospital

Opening times: 24 hours a day

Phoenix Health Centre

The Urgent Treatment Centre is based on the ground floor at the Phoenix Health Centre. We offer on the spot treatment and advice for minor injuries, minor illnesses and ailments.

Address 
Phoenix Health Centre
Parkfields Road
Wolverhampton
WV4 6ED

Telephone 01902 445497

Opening Times: Monday to Sunday (including bank holidays) 8:00am to 8:00pm

Find out more about the Urgent Treatment Centre (based at the Phoenix Health Centre)

Pharmacies

Pharmacists play a key role in providing quality healthcare. They are experts in medicines and will use their clinical expertise, together with their practical knowledge to advise you on common problems such as coughs, colds, aches and pains, as well as healthy eating and stopping smoking.

Pharmacists can also help you decide whether you need to see a health professional. They can help you consider the alternatives next time you are thinking of making a doctor’s appointment.

Find a local pharmacy in your area

Emergency dental access practices

Wednesfield Dental Surgery

Address
74 Lichfield Road
Wednesfield
WV11 1TP

Telephone 01902 731734

Opening hours

  • Monday to Friday, 8.30am to 5.30pm
  • Saturday: 9am to 3pm

Blue Cross Dental Practice

Address 
96 Church Street
Bilston
WV14 0AX.

Telephone 01902 408216.

Opening hours

  • Monday to Friday, 8am to 5pm
  • Saturday 9am to 3pm
Emergency and urgent eye conditions

All patients with emergency and urgent eye conditions will be seen in the Eye Referral Unit at the Wolverhampton and Midlands Counties Eye Infirmary, giving patients access to a team of eye experts.

This service will operate between the hours of;

  • 8.00am – 5pm Monday – Friday
  • 8.00am – 4pm Saturday / Sunday

For emergency or urgent eye conditions outside of these hours, patients will be seen in the Emergency Department (ED).

Having the emergency eye service located in the Eye Referral Unit (building A34) will give patients access to a multi-disciplinary team of nurses, doctors and ophthalmic consultants. We hope this will help enhance the patient’s experience when coming into the eye infirmary.

If you have the following eye conditions please attend your local Minor Eye Conditions (MEC) Service/Opticians rather than ED / ERU;

  • Red eye or eye lids
  • Dry eye, gritty and uncomfortable eyes
  • Irritation and inflammation of the eye
  • Significant and recent sticky discharge from the eye or watery eye
  • In-growing eyelashes
  • Something in your eye

Please see the MECs website for further details and to find your nearest optician:  www.eyecarewm.co.uk/Wolverhampton

Crisis & Home Treatment Team

Penn Hospital
Penn Road
Wolverhampton
WV4 5HN.

Telephone: 01902 444 141.

The service is available 24 hours a day, 7 days a week.

Emergency Department (A&E)

The Emergency Department (A&E) is intended for patients who have received a serious injury, sudden severe Illness or a medical emergency.

Only attend a hospital Accident & Emergency department in the event of an accident or emergency. An emergency is a critical or life-threatening situation, such as:-

  • loss of consciousness
  • acute confused state and fits that are not stopping
  • persistent, severe chest pain
  • breathing difficulties
  • severe bleeding that cannot be stopped
  • severe allergic reactions
  • severe burns or scalds

Find out more about our Emergency Department (A&E)

Dial 999 - Life threatening emergencies

Call 999 in a medical emergency – when someone is seriously ill or injured and their life is at risk

  • loss of consciousness
  • an acute confused state
  • fits that are not stopping
  • persistent, severe chest pain
  • breathing difficulties
  • severe bleeding that cannot be stopped
  • severe allergic reactions
  • severe burns or scalds

Call 999 immediately if you or someone else is having a heart attack or stroke.

Every second counts with these conditions.

Also call 999 if you think someone has had a major trauma. Major trauma is often the result of a serious road traffic accident, a stabbing, a shooting, a fall from height, or a serious head injury.

The Royal Wolverhampton NHS Trust