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We aim to provide the best healthcare we can in the community within the available resources.

We aim to ensure that:

– You will be received courteously and be able to identify all staff by name
– We will endeavour to see you within 30 minutes of your appointment time
– If unforeseen circumstances delay your appointment, you will be given a reason for the delay
– We will acknowledge your religious and cultural beliefs
– We aim to be able to offer appointments with a doctor every working day
– For medical emergencies, a service will be available, although you may not be able to see the doctor of your choice
– The practice will not discriminate on the grounds of race, gender, social class, age, religion, sexual orientation or appearance, disability, medical condition or marital status

Your commitment to us:

– Co-operating in your medical care by keeping to the agreed treatment plan
– Advising us if you change your name or home address and enquiring if you may still be registered as our patient from your new address
– Giving us 24 hours’ notice if you cannot keep your appointment, enabling us to offer you another appointment, and offer your cancellation to another patient
– When arranging a home visit, or booking an appointment, please inform us if the patient is temporarily residing at an address other than their own
– Observing our No Smoking Policy

The Royal Wolverhampton NHS Trust