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Confidentiality & Medical Records

RWT PCN and our practices complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

To provide further medical treatment for you e.g. from district nurses and hospital services. To help you get other services e.g. from the social work department. This requires your consent.

When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

For more information, you can view RWT’s Privacy Notice here.

Freedom of Information

The Freedom of Information Act gives you the legal power to request any information that the PCN holds. This may be minutes of meetings, access to services requirements or how the PCN has spent money. The purpose of the Act is to promote greater openness by public authorities, of which The Royal Wolverhampton NHS Trust is one. If you are looking for a specific piece of information about the Trust, PCN or about yourself, this section will also provide you with the contact details and explain how you can gain access to certain types of information.

The Freedom of Information Act does not change the right of patients to protection of their information in accordance with Article 8 of the Human Rights Act 1998, the General Data Protection Regulations 2016, Data Protection Act 2018 and in common law. Maintaining the legal right to patient confidentiality continues to be an important commitment on our part.

What is a Publication Scheme?

Under Section 19 of the Freedom of Information Act 2000, the RWT has a legal duty to adopt and maintain a Publication Scheme. The Information Commissioners Office (ICO) are responsible for monitoring and enforcing the Freedom of Information Act 2000. The ICO has drawn up what is called a Model Publication Scheme as guidance for all public sector organisations which has 7 classes of information.

This Publication Scheme is a complete guide to the information routinely published by The Royal Wolverhampton NHS Trust. It is a description of information about our Trust which we make publicly available. We shall review the Scheme at regular intervals and monitor how it is operating. Please note, whilst we are trying to ensure as much information is available, we are still required to consider any of the exemptions for release under the Freedom of Information Act 2000.

We have ensured most of the information is routinely available. However, should you not locate what you are looking for, please contact the Trust’s Freedom of Information Officer;

Freedom of Information Officer

The Royal Wolverhampton NHS Trust

Governance and Legal Department

The New Cross Hospital


WV10 0QP

Email: rwh-tr.foi@nhs.net

How Do I Access My Own records?

Under the General Data Protection Regulations 2016 and Data Protection Act 2018, you are also entitled to access your clinical records or any other personal information held about you. To do this contact:>

Health Records Access Team

Health Records Department

The Royal Wolverhampton NHS Trust

New Cross Hospital


WV10 0QP

Email: rwh-tr.healthrecordsaccess@nhs.net

Telephone: 01902 695544

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests via Health records need to include any fees here should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Entitlement to NHS Treatment

All UK residents are entitled to the services of an NHS GP. You can register with any local surgery provided you are within the catchment area, and the surgery has vacancies for new patients. You have a right to change your surgery anytime, with no need to provide any explanation. If we have to remove you from our list, for instance if you move out of the practice area, then we have to notify the local CCG and let you know why – this does not take effect immediately, so you have time to find a new GP (the only exception is that we remove violent or abusive patients with immediate effect).

We are expected to check whether new patients registering are eligible for NHS treatment, so please don’t be offended if we have to ask questions related to this.

Zero tolerance policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Named GP

All patients have a named allocated GP – please contact the practice if you are unsure who this is and would like to find out, and/or request a specific GP.

Compliments, Suggestions and Complaints

RWT PCN is committed to providing high standards of care and service.

 However, we know that, as in any other organisation, things can go wrong. If there is something that you are not happy with, please let us know so that we can try to put matters right. You can write to us, call us, email us or complete the online form.

Patient Experience Team

Royal Wolverhampton NHS Trust

New Cross Hospital

Zone C, location C2

Wolverhampton Road


WV10 0QP


01902 695368 / 01902 695362

07880 601085



Complete an online form

Change of details

Please keep us informed every time you change address or telephone number. It would be helpful if you provide both a mobile and landline number in the event we need to contact you more urgently. If you are a student, please let us know your home address so we are able to contact you during holidays.

It is very helpful if you are a student to also let us know your home address during holidays.

Summary Care Records

If you are registered with a GP practice in England, you will have a Summary Care Record (SCR) unless you have chosen not to have one. Your SCR contains the following basic information:

  • the medicines you are taking
  • your allergies
  • bad reactions you may have to certain medicines

It also includes your name, address, date of birth and unique NHS Number which helps to identify you correctly.

An SCR is used in a number of healthcare settings and will provide healthcare professionals with any information they wouldn’t otherwise have. For example, when you’re visiting an urgent care centre or being admitted to a hospital, staff could view your SCR and discover you are on a particular medication or have allergies.

Can I add more information to my Summary Care Record?

You can choose to add any information to your SCR that you think will help improve your care. This can be of particular benefit to patients with detailed and complex health problems. You and/or your carer should discuss anything you wish to add with your GP.

If you are a parent or guardian of a child under 16 and feel that your child is able to understand this information you should show it to them. You can then support them in the decision to maintain an SCR and whether to include additional information.

Who can access or view my SCR?

Only authorised healthcare professionals directly involved in your care can access your SCR. Your SCR will not be used for any other purposes. The person viewing your SCR needs to have an NHS Smartcard with a chip and passcode will only see the information they need to do their job will have their details recorded every time they look at your record.

In addition, the healthcare professional must seek your permission if they need to look at your SCR. If they cannot ask you because you are unconscious or otherwise unable to communicate, they may decide to look at your record because doing so is in your best interest. This access is recorded and checked RWT to ensure it is appropriate.

The Royal Wolverhampton NHS Trust